What Twitter’s DM Scandal Says About Their Approach to Transparency

Twitter is under fire this week after media organization Project Veritas published undercover footage of engineers from the company saying that employees — “at least, three or four hundred people” read users’ posts and supposedly private Direct Messages.

The company denied the claim, telling BuzzFeed News, “We do not proactively review DMs. Period. A limited number of employees have access to such information, for legitimate work purposes, and we enforce strict access protocols for those employees.”

Twitter hasn’t been great with disclosing its policies around how it manages content and users on its platform, but it seems like the company could have avoided looking as bad as it did.

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